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GEN Z IDEAL EXPERIENCE FRAMEWORK

GenZ's Consumer Attitudes and Behaviors towards Sustainability

METHODS Design thinking, Primary research, Contextual research, Framework

TEAM Jungah Lim, Alisa Graham
YEAR 2023

This research aims to establish the relationship between Gen Z's attitudes, behaviors, and lifestyle choices towards sustainability.

The ideal experience is a tool that helps gather research insights and inform design decisions. The human
-centered design methodology is developed by Lextant to help companies design products and services that provide an ideal customer experience.

The research employs a mixed methods approach, utilizing both qualitative and quantitative data collection techniques such as interviews and sensory cues to develop a comprehensive understanding of the research topic. For this focused study, we interviewed and surveyed a total of 25 people over a 10
-week period, and reviewed 9 articles. This report is inconclusive due to the small sample size surveyed, and further research is recommended to help drive decisions.

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© 2023 by Begoña Benjumeda Navas. All rights reserved.

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